A customer sends a photo of a damaged item at midnight — no ticket queue, no "we'll get back to you in 24-48 hours." Omniagent reads the photo, checks it against your actual returns policy, and either resolves it on the spot or opens a ticket with the photo and the full thread already attached. Then, at 2am, the Night Auditor reconciles the day's orders and flags anything that slipped.
Every agent shares the same multimodal core — retrieval over your own returns policy, shipping rules and FAQs, memory, and photo understanding. For a retail or e-commerce shop, two roles do almost all the work.
Resolves whatever your returns, shipping and refund policies allow — straight from the documents you gave it, cited inline. Anything outside that scope becomes a ticket with the summary, the photo, and the customer's number attached, so nothing gets lost between channels.
Bookings vs. no-shows, invoices vs. payments, threads that went unanswered — anything the humans dropped, it catches at 2am. At 07:00 a one-page morning brief lands on your WhatsApp: what happened, what's stuck, what it already fixed.
people message a business on WhatsApp every single day — it's already where your customers are, before they ever open a support email.
— Meta, WhatsApp Business usage figures
Twenty minutes. Bring your hardest return or refund question — we point an agent at your actual policy and let it answer, live, while you watch.